How may I help you today Mrs. Smith? Seems simple eh? How often do you call your customer by their name? If you can’t come up with a good number then something needs to change. People like to hear their name. It makes them feel important and that you are listening to them. It also adds a bit of personalization to your contact. Wouldn’t you like to hear your name? Don’t do it like you are their best friend, especially if it is you first interaction with them. Do be genuine and have that smile in your voice. You will be amazed at well conversations go with just the use of their name.
Thanks!
Phil
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