Fix it! If you get a call with a problem or a complaint, fix it ASAP! Yesterday I discussed how to say” I don’t know” and “I will find out”. These can be used if you can’t fix it yourself. If you can, do it. Most companies empower their employees to solve minor problems and even handle small money issues. Customers don’t want to wait on a supervisor if they don’t have to. Take ownership and solve or correct the problem. This will make your customer happy and make you look and feel good as well!
Thanks!
Phil
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