Sorry for missing Friday, but went to an amazing retreat and came up with my tip for today. Learn the correct way to say “I don’t know”! This phrase should never be uttered without being followed by “But I will find out for you”. This shows the customer that they are worth your time. Give them a specific time frame for answering their question and stick to it. Even if you have to get back and tell them you don’t have a resolution, you will be keeping them aware of what you are doing. Once you have a resolution or answer, be sure to contact them promptly to show that you honor your word.
You will be amazed at how far this goes in gaining or retaining a customer.
Thanks!
Phil
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment